This website, fortlypro.com, is operated by Fortly, LLC ("FortlyPro," "we," "us," or "our").

This privacy policy explains how we collect and use information when you visit our website. Just so you know, this policy applies only to our website — not to third-party platforms, social media sites, or information we collect over the phone or in person.

If you connect any third-party apps to our site, please be aware that you're authorizing those apps to share information with us — and we can't control what happens to your data once it goes through those third-party systems.

By using our website, you're agreeing and consent to let us collect and use, disclose, and transfer your information as described in this policy. If you're not comfortable with that, we completely understand — but please don't use the site.

This privacy policy is part of our Terms of Use, which you can find on our website. We may update this policy from time to time, and we'll post any changes right here on the site. If you keep using the site after we make updates, that means you're okay with the changes.

Information That We Collect

Information you give us directly

When you request service, ask a question, or interact with our site in any way, you might share your name, contact details, and other personal information. This information may also be provided from booking forms and Jobber or similar platforms.

Information you give Jobber (or similar platforms)

We use Jobber, a third-party field service management software platform operated by Jobber Inc. (getjobber.com), to manage customer relationship management (CRM), job scheduling, invoicing, billing, and payment processing. Information you submit through our booking forms or communications may be stored and processed within the Jobber platform. Jobber's handling of your data is governed by Jobber's own Privacy Policy, available at getjobber.com/privacy-policy. Some or all of the data stored by Jobber may be available to us. At any time we may switch to an alternative third-party service management software.

Information from social media

If you register or log in using Facebook, Twitter, or another social platform, we'll receive some basic information from your profile there. We treat this the same way we treat any other information you share with us.

Information from your browser or device

Your device automatically sends us technical information like your IP address, operating system, browser type, and which pages you visit. This helps us understand how people use our site. On its own, this information doesn't identify you personally, but we might combine it with other data.

Cookies and similar technologies

Like most websites, we use cookies (small data files) to see how visitors use our site, what pages they visit, what links they click, and how long they stay. Cookies help remember your preferences so you don't have to re-enter information, and it helps personalize your experience, and improve our marketing. You can set your browser to block cookies if you prefer, though some features of our site might not work as smoothly.

You're in Control

We believe you should have choices about your information. Here's what you can do: (1) Opt out anytime or update your preferences, or (2) Leave our mailing list, or (3) if in California request to Do Not Track. Just let us know if you would like to opt out, or if you changed your mind about something by sending us an email at the address at bottom of page.

Third-Party Cookies & Online Advertising

We work with other companies that also use cookies on our site:

Google Analytics helps us understand how visitors engage with our website. If you'd rather opt out, you can visit the Google website and download the Opt-out Add-on. Advertising partners may track your browsing to show you relevant ads. You can opt out of many of these companies using third party sources (we do not provide this choice). Keep in mind that the opt-out tools are specific to each browser and device, so you'll need to set your preferences on each one you use.

How We Use Your Information

We use the information we collect to provide you with great service to deliver the services and information you request, provide helpful personalized customer service, keep you updated with relevant information about your service, share offers and information, participate in surveys or give us feedback, update our website to make user friendly, analyze what customers want, improve our services, products, and marketing efforts, and other items we agree to with you.

We sometimes share customer information with other third-party service providers, contractors, and vendors — like payment processors, tech support, customer service teams, insurance companies, distributors, and other 3rd party companies. These partners may use the information to provide or market to you their services or products, and will provide opt-in consent if required by law. Other than that, these companies are required to keep your information confidential and use it responsibly (provided, however, we are not responsible or liable for their use of this information). Notwithstanding the foregoing, text messaging originator opt-in data and consent (including your mobile phone number collected for SMS purposes) will not be shared with, sold to, or disclosed to any third parties or affiliates for marketing or promotional purposes.

SMS / Text Messaging Consent

When you provide your mobile phone number through a booking form, web form, or other opt-in method on our site, you consent to receive text (SMS) messages from FortlyPro. These may include transactional messages — such as booking confirmations, appointment reminders, arrival notifications, service updates, and review requests — and, where you have separately opted in, occasional marketing or promotional messages.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected] or 512-364-9937.

No mobile opt-in information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third party.

How We Share Your Information

Here's when we might share your information with others: Service providers and vendors help us operate our website, process payments, and provide the services you request.

User-generated content

If you post reviews, comments, or other content on our site, other people will be able to see it. We might also use it in marketing materials. So please don't share anything you want to keep private.

Social media

If you connect your social media account or share your activity from our site, your friends and followers on those platforms may see what you're up to. We may also use your email (in an encrypted format) to show you relevant ads on social platforms.

Our affiliated entities

We may share your information with affiliated companies within our organization, who may use it for their own marketing.

Business partners

Occasionally, we team up with other companies for promotions or contests. We may share your information with these partners, and we'll always give you the option to opt out when required by law.

Aggregated data

We sometimes share general usage patterns and statistics with others to help them understand our customer base. This information doesn't identify you personally.

Business transitions

If our company merges with another or sells assets, your information may be transferred to the new owner. Don't worry — this policy will still apply.

Legal requirements

We may disclose your information if required by law, court order, or to prevent fraud, protect our legal rights, or keep our users safe.

Keeping Your Information Safe

We take your privacy seriously and use reasonable security measures to protect your information. That said, no system is completely secure, and we can't guarantee that your information will never be accessed by unauthorized parties.

Links to Other Websites

Our site may include links to other websites for your convenience. Just know that we don't control those sites and aren't responsible for their privacy practices. This policy only covers the website where it's posted.

Your Information Rights & Data Storage

Accessing and updating your information

Want to review, correct, or update your personal information? Just reach out to us. We'll respond as quickly as we can.

How long we keep your information

We retain your personal information as long as necessary to provide you with services or as allowed by law.

Adults

Our website is designed for adults. You must be at least 13 years old to use our site. We don't knowingly collect information from children under 13.

Governing area of law

This privacy policy is governed by the laws of the State of Texas, United States.

We may update this policy from time to time. When we do, we'll post the changes here. Your continued use of our site means you agree to any and all updates.